Our commitment to you — what you can expect from Energy Wise Solar.
At Energy Wise Solar, we believe in doing things the right way. Our Customer Charter sets out the standards we hold ourselves to on every project, ensuring you receive a professional, honest, and high-quality service from start to finish.
We are committed to transparency, quality, and putting our customers first. Here's what you can expect when you work with us:
We provide clear, detailed quotes with no hidden costs. The price we quote is the price you pay — no surprises, no pressure.
Our recommendations are based on your property, energy usage, and goals. We will never oversell or recommend products that aren't right for you.
From your first enquiry to installation and aftercare, we keep you informed at every stage with straightforward advice, clear timelines, and regular updates.
Every installation is carried out by our MCS-certified engineers to the highest standards, ensuring safety, performance, and long-term reliability.
Our installers treat your property with care. We work tidily, protect your home during installation, and leave everything clean and neat when we're done.
Our relationship doesn't end at installation. We provide ongoing support, system monitoring guidance, and are always available if you have questions.
We respect your time. Installations are scheduled at your convenience, and we aim to complete every project on time and to plan.
We are MCS certified and RECC approved, meaning we adhere to strict industry codes of practice and consumer protection standards.
We stand behind our work and our word. If at any point you feel we haven't met the standards set out in this charter, please let us know — we'll always work to put things right.
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